At 55pk, every Pakistani player's personal data is handled with the same care we put into building the platform itself. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own information.
Six commitments that define how 55pk handles your personal data — every day, without exception.
55pk collects only the personal data that is strictly necessary for the purpose it is being collected for. We do not gather information beyond what is required for account registration, identity verification, payment processing, and regulatory compliance.
All personal data stored by 55pk is protected using industry-standard encryption. Our servers are secured against unauthorised access, and internal data access is restricted to staff with a legitimate operational need. Data is never stored in plain text.
55pk does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you. The only sharing that occurs is with regulated service providers required to operate the platform — payment processors, KYC partners, and regulatory bodies.
You have the right to access the data 55pk holds about you, to correct inaccuracies, and to request deletion where legally permissible. Rights requests are handled promptly and without unnecessary bureaucracy. Contact 55pk support to exercise any data right at any time.
This policy is written in clear English — not buried in legal jargon designed to obscure meaning. If you have questions about anything in this document, 55pk live support is available 24/7 to provide plain-language explanations of any privacy practice.
55pk does not hold your data indefinitely. Retention periods are defined for each category of data based on regulatory requirements and operational necessity. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
This Privacy Policy ("Policy") is issued by 55pk ("55pk", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the 55pk platform, including the website at 55pk.app, all associated pages, and any related services.
55pk is committed to protecting the privacy of every player who registers and uses the platform. This Policy explains, in clear terms, what personal data we collect from players in Pakistan and elsewhere, the purposes for which that data is used, the safeguards in place to protect it, and the rights available to you in relation to your data.
This Policy should be read alongside the 55pk Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. By registering a 55pk account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
Note: If you do not agree with any part of this Privacy Policy, you must discontinue use of the 55pk platform and may request account closure by contacting live support.
For the purposes of applicable data protection legislation, 55pk acts as the data controller in respect of all personal data collected through the platform. As data controller, 55pk determines the purposes for which personal data is processed and the means by which that processing takes place.
All data-related queries, rights requests, and complaints should be directed to the 55pk data protection contact. You can reach our team through the live chat available on the platform 24/7, or by writing to [email protected] — note this address is displayed as plain text and is not a clickable link.
55pk collects the following categories of personal data across the account lifecycle:
When you create a 55pk account, we collect:
During KYC verification, which may be required before withdrawals or in response to regulatory obligations, we may collect:
Data Minimisation: 55pk only collects data that is necessary for the specific purpose identified. We do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, or health data) unless explicitly required by a specific regulatory obligation.
55pk collects personal data through the following channels:
The majority of personal data 55pk holds is provided directly by you during registration, KYC verification, deposit and withdrawal requests, live chat interactions, and email correspondence. You are in control of what you share, and where data is optional, this will be indicated at the point of collection.
When you use the 55pk platform, certain technical data is collected automatically through your browser, device, and our server infrastructure. This includes IP address, session duration, page views, device type, and interaction data. This automatic collection is necessary for platform security, fraud detection, and service optimisation.
In some cases, 55pk receives data from third-party service providers engaged for specific operational purposes, including:
Data received from third parties is used only for the specific purpose for which it was obtained and is subject to the same safeguards as data collected directly.
55pk processes personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, device data |
| Age and identity verification (KYC) | Registration data, KYC documents |
| Processing deposits and withdrawals | Financial data, KYC data |
| Delivering gaming and betting services | Registration data, gaming activity data |
| Fraud prevention and AML compliance | All categories as required |
| Responsible gaming monitoring and enforcement | Gaming activity, financial data, RG tool settings |
| Customer support and dispute resolution | Communications data, transaction data, game logs |
| Platform security and abuse prevention | Technical data, device data, login history |
| Marketing communications (where consented) | Email address, platform preferences |
| Regulatory reporting and legal obligations | All categories as required by applicable law |
Marketing: 55pk will only send promotional communications to players who have explicitly opted in. You may withdraw marketing consent at any time by updating your account notification preferences or by contacting support.
55pk processes personal data on the following legal bases:
55pk shares personal data with a limited set of third-party service providers who are engaged to support platform operations. These providers act as data processors and are contractually bound to process data only on 55pk's documented instructions, to maintain appropriate security standards, and not to use the data for their own purposes. Categories of service providers include:
55pk may disclose personal data to regulatory authorities, law enforcement agencies, or other public bodies where required to do so by applicable law, court order, or regulatory direction. In such cases, 55pk will disclose only the minimum data necessary to fulfil the legal obligation and will, where legally permissible, inform the affected player of the disclosure.
55pk does not sell, rent, lease, or trade personal data to any third party for commercial or marketing purposes. Your personal data is not a commodity at 55pk. This commitment is absolute and applies regardless of the commercial value of the data in question.
Commitment: 55pk will never sell your personal data. Any third party receiving your data does so solely in the capacity of a regulated service provider supporting 55pk's operations, bound by strict contractual data protection obligations.
Cookies are small text files placed on your device when you visit a website. 55pk uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session whilst you are logged in, to detect fraud and suspicious activity, and to understand how the platform is used so that we can improve the player experience.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that blocking essential cookies will impair the functionality of the 55pk platform and may prevent you from logging in or placing bets. Adjusting cookie settings in your browser does not affect your rights under this Privacy Policy.
55pk implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:
Your responsibility: Platform-side security measures are only effective in combination with good account hygiene on your end. Always use a strong, unique password for your 55pk account, enable two-factor authentication, and never share your login credentials with any third party.
55pk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the fulfilment of legal, regulatory, accounting, and reporting obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory / AML obligation |
| KYC identity documents | Duration of account + 5 years post-closure | Legal / AML obligation |
| Transaction records | 7 years from transaction date | Financial regulation |
| Betting and gaming logs | 3 years from session date | Dispute resolution / legitimate interests |
| Customer support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent withdrawn + 2 years | Legal obligation (proof of consent) |
| Technical / device logs | 13 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which no individual can be identified) may be retained for statistical and analytical purposes beyond these periods.
Depending on your jurisdiction and applicable data protection law, you may have the following rights in relation to your personal data held by 55pk. All rights requests should be submitted through 55pk live chat support or in writing to [email protected].
Request a copy of all personal data 55pk holds about you. We will respond within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data. Some corrections may require re-verification of identity.
Request deletion of your personal data where it is no longer required, subject to overriding legal retention obligations.
Request that processing of your data be restricted in specific circumstances, such as while accuracy is disputed.
Request a structured, machine-readable copy of data you have provided to 55pk directly, where technically feasible.
Object to processing of your data for direct marketing purposes at any time. We will stop immediately upon receipt of a valid objection.
Response time: 55pk commits to acknowledging all data rights requests within 5 business days and to providing a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, with advance notice given to the requester.
The 55pk platform is strictly intended for adults aged 21 years and above. 55pk does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the registration process, and additional KYC checks may be triggered to confirm the age of any player where there is reasonable doubt.
If 55pk becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted promptly, the associated account will be closed, and any funds deposited will be returned to the originating payment method in accordance with the 55pk Terms and Conditions.
Parents and guardians who believe that a minor has created a 55pk account should contact live support immediately with relevant details so that the account can be investigated and closed without delay.
21+ Enforcement: Age verification at 55pk is mandatory and non-negotiable. No account can reach the withdrawal stage without successful identity and age verification. This is both a regulatory requirement and a core responsible gaming commitment.
55pk's primary operations and data storage infrastructure are hosted in secure data centres. Some personal data may be processed by third-party service providers located outside Pakistan, including cloud infrastructure providers, KYC platforms, and fraud detection services.
Where personal data is transferred internationally, 55pk ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within Pakistan. These safeguards may include contractual data protection clauses, binding corporate rules, or transfer to jurisdictions that offer an adequate level of data protection as recognised by applicable international standards.
If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact 55pk support.
55pk reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where changes are material — that is, where they affect your rights or the nature of data processing in a significant way — 55pk will notify registered players by email to the address on their account and by displaying a prominent notice on the platform prior to the changes taking effect.
The version date displayed at the top of this Policy indicates when it was last updated. Players are encouraged to review this Policy periodically. Continued use of the 55pk platform following notification of changes constitutes acceptance of the revised Policy. If you do not accept the changes, you should cease using the platform and may request account closure through live support.
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a complaint about how 55pk has handled your personal data, please contact us through any of the following channels:
55pk takes all privacy complaints seriously. Upon receipt of a complaint, our team will acknowledge it within 5 business days and will work to resolve it within 30 calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Our commitment: Every privacy query received by 55pk is handled with care and responded to by a qualified member of the support team. We do not use automated responses to handle substantive data rights requests — a real person will review your request.
Now that you know exactly how 55pk protects your privacy, join thousands of players across Karachi, Lahore, Islamabad, and beyond. Register your account, deposit in PKR, and start playing — securely. 21+ only. Play responsibly.